Contact Crafts From The Heart Cymru

Frequently Asked Questions

• Will my item look exactly like the photo on the website?

  Since every piece is handcrafted with love, no two items are identical! While we strive for consistency, slight variations in color, texture, or shape are part of the charm of handmade gifts. You aren’t just buying a product; you’re buying a unique piece of art.

• Do you take custom or personalized commissions?

  Yes, we do but please allow 6-8 weeks depending on the item.

• Can I buy online and collect my order at The Maker’s Market Barn?

  Yes you can. We are in Pod 20.

  We are open Saturdays, Sundays & Bank Holiday Mondays 10am – 4pm.

• How long will it take for my order to arrive?

  Taking away any commissions, delivery will be standard 48hr Tracked via Royal Mail unless you have upgraded.

  For orders over £50 it will be free delivery via Royal Mail.

• How can I track my order?

  Once the order has been confirmed you will be emailed a tracking Number.

• What materials are used in your jewellery?

  I like to try & add gemstones in a lot of my pieces but i also use plated copper & Sterling Silver.

• How should I care for my handmade items?

  It all depends on the item you have purchased but Jewellery Items will come with a care guide.

• What is your return and exchange policy?

  We want you to love your purchase! If something isn’t right, you can return non-personalized items within 30 days of receipt, provided they are in their original condition.

  The buyer is responsible for paying postage on returned goods.

  Note: For hygiene reasons, we cannot accept returns on earrings unless they are faulty. Personalized or custom-made items are also non-returnable.